Knowledgebase
How Do I Cancel My Account?
1. Log in to https://billing.citydistrict.ca/
2. Click on ''open ticket'' located on the headers tab on the middle part of the page.
3. Select ''general support'' case located on the bottom left side of the page.
4. Write your name and add as the subject ''Cancellation''.
5. On the message tab, please specify what services you are looking to cancel.
More useful information?
Price: $19.95 per domain being ported out.
Notice: We require a 30 days written notice before the renewal date.
Delay of processing: Usually takes between 5-7 business days.
EPP CODE: The EPP codes is the "password" for client to change providers. This code is what you need to provide your new provider to complete the domain transfer.
As per our terms of service, all cancellation requests must be received 30 days before expiration of the contract otherwise they are automatically renewed by the system.
All invoices must be paid in full before releasing domains.
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