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Access Database

An Access database is a relational database contained in a single file that you can upload to a directory on your Web server. People typically create an Access database file using Microsoft Access or FrontPage.

Access Logs

Every City & District Plesk Panel Service comes with downloadable raw access logs. Raw access logs are used by your graphical Web statistic program to generate the charts and graphs. The raw access logs will show the user's IP, date and time of the access, what kind of request was done, which document was requested, HTTP status code, bytes transferred, user agent info, and more. If you prefer to manually interpret your website statistics, you'll need to download your raw logs to identify who your site's visitors are. Although much more difficult, analyzing raw logs can provide a more detailed look at your sites accesses than graphical Web statistics.



If you are participating in a banner exchange or other online advertising programs, you might want to add an advertisement block to your site. After inserting the block in a webpage, it will be automatically added to all pages of your site.


Amazon aStore

To monetize your website, you might want to add a store featuring products. Amazon aStore is an Amazon Associates product that enables you to easily create a professional online store that can be embedded into your website. Learn more about aStore at


Antivirus Protection

Antivirus or anti-virus software (often abbreviated as AV), sometimes known as anti-malware software, is computer software used to prevent, detect and remove malicious software. Antivirus software was originally developed to detect and remove computer viruses, hence the name.



Apache is an open source Web server used by the vast majority of websites on the Internet. City & District uses Apache because of its strong performance, security, and reliability. For details about Apache hosting, see our Web hosting services.

Apache Error Messages

This feature will allow you to display a response of your choice as an alternative to conventional error messages such as: 404 Not Found. Choose to display a custom text message or Web page.

Refer to the following links for more information on Apache Error Messages:

You can configure Error pages from the Advanced section of the control panel.

AWStats Hosting

AWStats is a statistical application that allows you the ability to view detailed graphical reports on visitors to your site. AWStats is capable of running a number of different reports on your visitors including such detail as what site referred the visitor to your site, what pages they viewed during their visit, and when and where they left. AWStats also allows you the ability to see which of your pages get the most traffic, view your monthly bandwidth usage, and much more. AWStats is included on all standard hosting plans.



ASP.NET is an open-source server-side Web application framework designed for Web development to produce dynamic Web pages. It was developed by Microsoft to allow programmers to build dynamic web sites, web applications and web services

Bandwidth (Data Transfer)

refers to the amount of data that can be transferred to and from your website each month. This data includes html files, graphics, audio/video, e-mail messages, and any other files that are a part of your website.

Example 1: A 2 MB file uploaded and downloaded would use a total of 4 MB of data transfer.
Example 2: 100 page views of a website averaging 10 KB per page would use around 1 MB of data transfer.

Bandwidth is the amount of inbound and outbound traffic going from the hosting server to the outside world.  The best analogy would be to think of a highway as the bandwidth and the cars on the highway as the traffic.  Just like disk space almost all hosts offer unlimited bandwidth transfer.  Most web hosting providers have multiple bandwidth providers they connect to which means they have more ‘highway lanes’.  For example when you upload a 4mb .mp3 to the server that counts as 4mb of inbound traffic.  When someones downloads the 4mb .mp3 from your website it counts as 4mb of outbound traffic.

Generally speaking web hosts are likely to be a little more lenient on bandwidth than on disk space because they buy large connections so they can handle the traffic of all of their customers.  For the average user bandwidth should not be a concern as you are unlikely to cause a problem.  Let’s say you have a media website and you have 1000 people downloading or watching videos.  The bandwidth can add up very quickly.  Personally most shared web hosts can handle 1000 connections but once this number starts to climb your web host may take action and you’ll want to be prepared.  If your site is growing at a fast pace you’ll probably want to move to a VPS or dedicated server so that you have more resources for your website.

The Advantage of City & District Hosting

The advantage of City & District's hosting is performance and how well a website can serve their visitors or their own customers. A business that utilizes City & District's hosting does not need to spend time worrying that their site will be offline. At times the amount of up time can be less than a person would like if they have shared hosting services. This is typically not something one has to worry about very much with City & District's hosting. Websites also will usually load faster when they are hosted on a City & District  server. This is due to the fact that there is not an overload of websites being hosted by one server. The server is not taxed by too much traffic, data and applications.

The fact that a website owner does not need to concern themselves with the worry of slow to load pages or excessive downtime is especially important for a business website. In this way City & District's hosting provides a great advantage to businesses that utilize this form of hosting. The quicker a business page is to load and the less it is offline, the more likely the website is to be successful. If the page was offline a great deal or had problems loading a business could lose customers. This is not going to happen often with dedicated hosting.



If you want to maintain an online diary on your site, or regularly publish articles on a subject and automatically present them in a chronological order, then you need a blog.

A blog module can be added only to the first-level pages that do not have subpages. Within blog posts, you can use text, images, embedded videos and scripts. Each blog post can have its distinctive page description and meta information to be used by search engines. Note that blog posts are not listed on the Pages tab.

To let your visitors comment on your blog posts, you need to register with Disqus, a free third-party service that provides commenting functions for your sites and keeps all comments



For the convenience of your site visitors, you might also want to add breadcrumb navigation blocks. Breadcrumb navigation is a chain of links that represents the user's path from the site's main page to a current page. To add a breadcrumb navigation block, go to the Modules tab, select Breadcrumbs, and drag the module to the area on the page where you want to add it. The navigation block will be inserted into all pages of the website if you select the option Always visible.

Business Web Hosting

Catch-All Email

In the context of e-mail, a catch-all usually refers to a mailbox on a domain that will "catch all" of the emails addressed to the domain that do not exist in the mail server. Configuring a catch-all address can help avoid losing emails due to misspelling.



Common Gateway Interface (CGI) is a standard environment for web servers to interface with executable programs installed on a server that generate web pages dynamically


Contact Form

If you want your site visitors to be able to send you messages from your site, you can add a contact form.



If you want to let your site visitors leave comments on webpages, you need to insert the Commenting module into those webpages.

The commenting functionality is powered by Disqus, a third-party service that stores and processes all comments. Before your visitors can leave comments, you need to register an account with Disqus and then specify a site ID in the Commenting module settings.

You can insert several Commenting modules into a single website. Because all Commenting modules on the site will use the same site ID, you will only need to specify the site ID once in the module settings, when inserting the first Commenting module.


An internet cookie is information that is stored by a Web browser (generally on your hard drive) from a Web server. The information is then sent back to the Web server each time you request a webpage on that Web server.


Cron (Cron Jobs)

Cron is the ability to run programs based on the server clock. A cron job is a scheduled task that you want to automatically run at a scheduled time, e.g. run my backup at 7:30pm everyday. You need to create a cron table or "crontab", a file of dates and commands that you want to run. A crontab file instructs the server to run specific commands at a given time.

CSS (Cascading Style Sheets)

or Cascading Style Sheets are rules for displaying specific elements of an HTML Web page. One advantage of CSS is the ability to control all design elements of a single page or an entire website from a single file. Hosting a website is much more manageable when utilizing CSS. For more information on CSS see


Custom Error Pages

Instead of seeing the default error messages, you can create your own error pages.

In order to setup custom error pages in Plesk on a Windows server, please do the following:
Turning on Custom Error Pages

Before you can use custom error pages, you must first turn them on.

  1.     Login to Plesk
  2. Click on the Websites & Domains tab.
  3. On the list of domain name at the bottom, click on the domain name you are configuring.
  4. Check the box for Customer error documents.
  5. Click OK.

    You will be taken back to the Websites & Domains tab and it should say "Information: The settings were successfully updated" near the top of the page.

Once you have Custom Error Pages turned on, you have two options for setting them up:  edit the existing error documents, or create new ones.
Option 1: Editing an Existing Custom Error Page

The easiest way to create your own error page is to edit the ones already there.

  1.     Click on the Website & Domains tab (if not already on that page).
  2. Click on File Manager.
  3. Click on the error_docs folder (the text link or the folder in front of the link).
  4. Click on the error page you want to edit.  For example, Not_Found.html.
  5. Use Plesk's built-in HTML editor to edit the error page.
  6. Click OK to save your changes.

Once saved, your changes will take effect.  No additional steps necessary.

Option 2: Setting up Custom Error Pages

Instead of editing the existing error pages, you can create your own with different filenames, or even specify that it redirects to a specific URL instead.

Step 1: Creating the New Error Page

Create a new page and upload it to your domain.  It can be named anything, and can be in any supported language such as HTML, PHP, ASP and ASP.NET.

You can use the File Manager in Plesk to create a new file, and then edit it, or create it on your own computer and then FTP it to the server.

Step 2: Telling the Server to Use the New Error Page

    Click on the Website & Domains tab (if not already on that page).
    Click on Show Advanced Options (grey link near the middle of the page) if the advanced options are not already shown.
    Click on Virtual Directories.
    Click on the Error Documents tab.
    Click on the Error Document you wish to change.
    Set the options for that error:
            Default - Use the Windows IIS Default Error Page.
            File - Use a specific file.  The file must be located in the error_docs directory.
            URL - Use a specific a custom error document located in a directory other than error_docs.
        Location:  Input the file name or URL, depending which type you selected.  If the custom error document is located in a directory other than error_docs, the path should be relative to the virtual host root (i.e.<vhosts>\<domain>\httpdocs).
        For example, /my_errors/forbidden_403_1.html
        Click OK.

Daily Backups

How Often Are Backups Performed?
City & District's automatic backup service runs once a day , and each run overwrites any previous backups. Only 3 days of backups are kept at a time.


Dedicated IP Hosting

With most Web host's, one static IP address is assigned to several domains and access to a domain is available only by its domain name. With City & District, your website can have a unique and dedicated IP address. This way, access to your domain can be by either its domain name or by its dedicated IP address.


Disk Space

Disk space
refers to the amount of storage your Web hosting service is allocated. This space is used to store html files, graphics, audio/video, e-mail messages, and any other files that are part of your website. Each of our Web hosting plans has a specific disk space limit. If you need more space, simply upgrade to the next largest plan.

Disk space in general refers to the amount of space on a server your account is allocated.  The hosting industry is more competitive then ever and you’ll notice that web hosts now market their disk space as unlimited.  In reality this is actually impossible given that there is no such thing as an unlimited hard drive.  When you buy a hard drive for your computer you can buy different disk sizes but never a disk that is unlimited so how are web hosts able to market unlimited disk space?

It all comes down to actual usage and probability.  Most websites use on average anywhere from 5GB (5000mb) to 25GB (25000mb).  Taking these values, we hosts can determine what users actually use and offer ‘unlimited’ as a marketing technique.  This idea is similar to going to a restaurant that gives bottomless drink refills.  Sure you can have 2-3 or even 4 refills but in reality you cannot drink 100 glasses of coke.  The same concept applies to unlimited hosting.  You are allowed to use as much space as you need for your website but in reality most people won’t exceed the 5GB to 25GB values.

As a general consumer we know that nothing is truly unlimited so when you see unlimited disk space you can take it with a grain of salt.  If you dig in to the terms of service you’ll always find clauses on how much disk space you can actually use or what you can store on your hosting account.  For example, some people think that since a web host offers unlimited disk space they can store all of their pictures and videos and it won’t be a problem.  This is simply not the case!  If you’re one of these people don’t even consider a hosting plan that offers unlimited disk space as your host will likely suspend your account.  I’ve heard so many stories where people think that ‘unlimited disk space’ gives them the freedom to store whatever they want which is just not going to fly with your web host.

After being exposed to the hosting industry for so long I’ve learned a lot and as a consumer you have to understand that nothing is truly unlimited.  This is not to say that hosts that offer unlimited disk space are a scam but it’s just a marketing technique and works well as long as the end-users understand what their really getting in to.

At City & District,we set clear amounts of resources for each hosting account.
What this means for you is that our service is more reliable and secure than other hosting services. City & District hosting provides a good deal more stability and security. With City & District's hosting services, hosting clients can avoid many of the potential pitfalls of other hosting services. With City & District's hosting, a customer does not need to worry that the server will be overloaded due to an excess number of websites being hosted on one server. A client also does not need to worry about another website on the server having bad coding or scripts that would affect the hosting and performance of their own website.

City & District's hosting allows a customer to customize their hosting experience, which is not usually the case with other hosting services. Shared hosting packages include an assortment of applications and features. A customer often finds that many features are available that they do not need and others that they could use are not included with the hosting package. On the other hand, City & District's hosting clients can select the software and applications that are best suited to the needs of their website.

DNS (Domain Name Servers)

A Name Server keeps a database of domain names and their associated IP addresses. When a user searches for a domain name, the request must go through a Name Server to translate the domain name and obtain the corresponding IP address. This way the request can be routed to the correct server where the website resides.

Domains registered with City & District are automatically directed to our Name Servers. If you have registered your domain with a different Domain Registrar, you will need to have them change your Name Servers to City & District's:

Primary Nameserver


Secondary Nameserver


DNS Records & Web Aliases

All City & District clients can take advantage of City & District's powerful domain management services. The following domain tools are available to clients with a hosting account. These tools are found within the Domains section of your control panel (Plesk) .

Advanced users have access to manage their own MX/DNS settings within Plesk. The Simple and Advanced DNS Zone Editor sections allow you to add and remove DNS records to your account as well as edit any existing records that you may currently have. Options include Address Record (A), Alias Domain (CNAME), and Text (TXT).

Users can also modify their Mail Exchange (MX) records within the MX Entry section of their Plesk. This section allows users to modify the MX records for each individual domain they have on their account.

For help with modifying DNS records, click on the Help button from within either the Simple or Advanced DNS Zone Editor section of your Plesk.


Domain Aliasing?

Domain aliasing, or domain stacking, is creating additional domain names that would point to the IP of a different domain. For example, if your domain name is, you can register another domain name, for instance and have it point to the location of This means, every Internet user who goes to will land in


Domain Name Hosting

City & District domain name hosting allows you to have your own domain name when signing up for a new Web hosting service. You can choose to either register a new domain, transfer an existing, or point your domain to our Name Servers.


Domain Name Registrar

The domain registrar is a company responsible for managing a domain name. When hosting your website with City & District, you can register a new domain name, transfer your domain from another "registrar" to City & District, or have your current registrar point your domain name to City & District's servers. City & District offers domain registration for as little as $19.95 annually.

NOTE: In order to ensure a successful domain transfer from your current registrar, make sure your domain:

  • Has not expired or is not within 14 days of expiring
  • Has not been renewed within the last 45 days
  • Has not been registered within the last 60 days
  • Is not involved in any legal or payment dispute

Domain Name Registration

Domain Name Registration allows you to secure a unique name that can be used as your Web address on the Internet. City & District offers domain name registration for as little as $19.95 a year. Once it's been registered, you can either park it for future use or utilize our domain name hosting services.


Domain Name Transfer

Domains Per City & District Hosting Account

You can point multiple domains to the same directory (e.g. and point to the same place). You can also point domains to separate directories (e.g. to /domain1directory/, to /domain2directory/) within the City & District hosting service.


Drupal is a powerful software package that allows an individual or a community of users to easily publish, manage and organize a wide variety of content on a website. Tens of thousands of people and organizations are using Drupal to power scores of different websites, including:

  • Community Web portals
  • Discussion sites
  • Corporate websites
  • Intranet applications
  • Personal websites or blogs
  • Aficionado sites
  • E-commerce applications
  • Resource directories
  • Social Networking sites

You can automatically install Drupal on your hosting service within the control panel.

We also offer Joomla, WordPress and many other popular applications with our hosting plans.

DS-3 Lines (Digital Subscriber)

A DS-3, also called a T-3 represents an extremely fast telecommunication connection to the backbone of the Internet carrying up to 45 Mpbs of data. City & District currently utilizes multiple DS-3 connections, with scalability to OC-48 and beyond (48 times the amount of a single DS-3).

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