City & District guarantees that our network will be accessible for at least 99.9% of the time in every calendar month. City & District also guarantees that every major network service (i.e. HTTP, SMTP, SSL, POP, IMAP) will function for at least 99% of the time in every calendar month.* If a network outage affects our customers' sites, City & District will notify our customer via email within 90 minutes of the outage. If the customer is not notified within the specified time, they may apply for a free day of hosting for the affected sites. Email notification will be sent to their primary contact email address.

* This does not include scheduled maintenance windows where it may be necessary for equipment to be cycled. These maintenance windows are scheduled at times which least impact customers, based on minimal overall activity on our systems. Customers will be notified at least 72 hours prior to these events. Our architecture is designed to minimize events which require downtime. It is anticipated that maintenance windows requiring complete downtime will be limited to a maximum of two per year.